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FAQ

How do I sign up for All-Access to the Festival?

Simply click here and create a free account on our website, or use your existing Harbourfront Centre log-in information, to gain all-access to the Festival. Once you’re logged in to the website, you can freely browse events, and when you see one you like, click the “Register” button. Please note, there may be different instructions for events that do not take place on TIFA’s website, such as Zoom events. In these instances, detailed sign-up instructions will be provided on those event pages.

How do I view digital events?

Most TIFA digital events will take place directly on our website. After you sign up on the website and register for your event (see above), the video window on the event page will become enabled to play at the scheduled broadcast time. You can quickly find your registered events on your personalized “My Events” page, located in the “My Account” section of the website, which is accessible from the top navigation bar. You will also receive a reminder email with the direct link to the event page approximately 24 hours in advance of the broadcast.

Oops – I missed my event time!

Not to worry, TIFA events will remain active for all registrants to view for three (3) days after their initial broadcasts, and for ten (10) days for TIFA’s donating Friends and for an unlimited time for TIFA’s Patrons. You may become a Friend or Patron at any time to unlock this extra viewing time.

Do I need to sign up and register in order to watch events?

Yes. It is necessary to sign up on the website in order to register for and watch events. Events can only be viewed once you are logged in to the website, and have clicked the “register” button for the event you wish to watch. However, you may explore TIFA’s podcasts and the Small Press Interactive Map without being logged in to the website.

Help! I can’t access my event!

Don’t worry, here’s a checklist to help troubleshoot the problem: 1) Make sure you have signed up for a free online account on the website, and that you are actively signed in. You must have an account in order to register for events, and you must be signed in to watch them. 2) Once you are signed in to your account, ensure you have clicked the “register” button on the event page. The video window will only appear once you have clicked “register”. Still need help? The support team at support@festivalofauthors.ca. is on standby to assist you, Mondays to Fridays between 9am and 5pm ET, plus during events.

My event doesn’t seem to be playing…

Once you are logged in to your TIFA web account, your event should automatically begin playing in the video window at its scheduled start time. If an event is delayed, we will let you know by posting a message in the chat box. If you think the event has started, but your video hasn’t begun to play, try refreshing your webpage (some web browsers require this step). Still need assistance? Type us a message in the event chat box, and a support team member will happy to help.

My video doesn’t have any sound!

The first time you watch an event on our website it might be necessary to adjust the video settings to enable audio. To do this, hover over the video’s toolbar (lower right-hand side of the video) and click the volume setting to un-mute. Need more help? The support team at support@festivalofauthors.ca. is on standby to assist you, Mondays to Fridays between 9am and 5pm ET, plus during events.

Can I watch events from overseas?

Most likely, yes! Digital events are open to everyone around the world, however, access and optimal viewing quality may be limited in areas where internet connections are unstable.

How long will the events be available to view?

Events will begin broadcasting on the website at the date and time listed, and most will stay available to view on-demand for three (3) days. TIFA’s donating Friends can watch events on-demand for ten (10) days, while Patrons will have unlimited access to view. Learn more about donating to become a Friend or Patron here.

Are all the events live?

This year, TIFA is presenting a large programme with many different types of events, many with unique and complex production considerations, including authors and artists from varying time zones around the world. For that reason, many events will be streamed live, while others will be pre-recorded to accommodate scheduling and editing requirements.

How long are the events?

Most events will be approx. 45-60 min in length.

How can I buy the book?

The Festival’s official booksellers are UofT Bookstore and Rakuten Kobo. The UofT Bookstore has created an online catalogue of TIFA books that can be purchased at a 15% discount online here. E-books can be purchased from Kobo here.

Are the events accessible for people with hearing impairments?

TIFA is committed to delivering experiences that enable all literature loves to join the conversation. Transcribed English captions will be available for all pre-recorded events, and automatic captions for live events. Automatic captions will be edited within 48 hours of live broadcasts. Where possible, select events, such as Slam Coalkan Round 2, will offer ASL interpretation.

Can I ask questions during the events?

Most live interviews (on the website and on Instagram) will feature author Q&A opportunities through a message chat window. Pre-recorded events will not include Q&A segments.

When is the Festival?

The 42nd Edition of TIFA, Canada’s largest and longest-running festival of words and ideas, will take place October 21–31, 2021.

Where is the Festival held?

The 42nd Edition of TIFA will take place online, making it accessible to curious readers from all around the globe. The events and activities you’ll see will be produced and recorded from across Toronto, including Harbourfront Centre, and from other locations throughout the world.

Why is the Festival being held online this year?

TIFA adapted to a virtual festival format in 2020 to bring people together in new ways that encourage social distancing and limit the spread of COVID-19. Since our event planning takes place months in advance, the decision was made early to continue a virtual format in 2021, in order to mitigate pandemic risks and to build on last year’s success. All TIFA’s events and activities have been and will be produced in ways that promote the health and safety of our community, and follow the advice of Toronto Public Health. We hope to return to in-person programming in 2022, pending the state of public health.

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