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FAQ

In-Person Events

When is the Festival?

MOTIVE Crime and Mystery Festival, presented by Kobo Plus, will take place June 3-5, 2022, while the 43rd Edition of TIFA, Canada’s largest and longest-running festival of words and ideas, will take place September 22 – October 2, 2022.

Where is the Festival held?

Both the MOTIVE Festival and the 43rd Edition of TIFA will take place at Harbourfront Centre. Learn more about getting to Harbourfront Centre here.

MOTIVE also features a select number of free, digital events here.

Where do I purchase tickets for MOTIVE Festival? 

Browse the full schedule here or go directly to the online box office here. Alternatively, you can contact Harbourfront Centre’s box office at 416-973-4000 or tickets@harbourfrontcentre.com for help purchasing tickets.

How does the All-Access Pass work?

The All-Access Pass allows you to get one ticket to as many in-person MOTIVE events as you wish, subject to availability. Masterclasses are excluded.

Due to limited capacity at in-person events, All-Access Pass holders are required to register ahead of time for each event. After purchasing the pass, you will receive an email from Harbourfront Centre with a promo code that you will use during the checkout process for each event you would like to see. Both the All-Access Pass and individual event tickets can be purchased online here or by contacting Harbourfront Centre’s box office at tickets@harbourfrontcentre.com

Please note, you do not need an All-Access Pass to watch the free digital events taking place at festivalofauthors.ca. For more information about how digital events work, please scroll down to the Digital Event section.

Are there any discounts for book clubs? 

Yes! Book Clubs can save 25% on ticket prices when booking five or more tickets to the same event, by calling the Harbourfront Centre Box Office 416-973-4000 (choose option 1) until 5pm on Friday, June 3.

How can I buy the book?

The Festival’s official booksellers are Indigo and Rakuten Kobo. E-books and audiobooks can be purchased from Kobo here, and paperbacks or hardcovers can be purchased from Indigo here.

Indigo will be selling featured books on campus during the Festival weekend. Their bookstore will be located in the Marilyn Brewer Community Space inside Harbourfront Centre. Be sure to visit during these hours: 

Friday, June 3 at 4–9:30pm
Saturday, June 4 at 10am–9pm
Sunday, June 5 at 10am–9pm

Will there be book signings?

Yes! Authors will be signing books in Harbourfront Centre’s West Corridor after their events. Be sure to check individual event listings for details.

How will my visit be impacted by COVID-19?

Following Ontario provincial health guidelines, Harbourfront Centre has modified its restrictions at its campus and venues. They are as follows:

  • As of May 2, 2022, visitors to Harbourfront Centre’s campus and venues will no longer be required to wear a mask; however, we strongly recommend they do so.
  • Harbourfront Centre will no longer be checking proof of vaccination for the public, but the mandatory vaccination policy for staff, contractors, artists and volunteers continues to be in effect.
  • Health and safety precautions, including enhanced cleaning routines, remain in place, and we ask that any visitors who feel unwell to please postpone their visit.

I can’t make it to MOTIVE in person, can I watch the live events from home?

No. At this time, the events taking place live and in person will not be available to view digitally. However, we encourage you to check out the free, digital events here.

I purchased tickets to an event, but never received the ticket in my email!

Please email tickets@harbourfrontcentre.com with the names of the events you will be attending and they resend the tickets. If you haven’t received the tickets by the day of the event, Harbourfront Centre’s box office will be available onsite during MOTIVE to help.

When is the box office open June 3-5?

Harbourfront Centre’s box office will be available:

  1. Friday, June 3:
    Call Centre: 12:30-5pm
    Info Desk: 11:30am-7:30pm
  2. Saturday, June 4:
    Info Desk: 10am-7:30pm
    Harbourfront Centre Theatre: 10:45am-8:15pm
  3. Sunday, June 5:
    Info Desk: 10am-7:30pm
    Harbourfront Centre Theatre: 10:45am-7:45pm

Tickets can be purchased online, and in-person at the info desk, and at Harbourfront Centre Theatre only on Saturday and Sunday. If you have any questions, feel free to reach out at tickets@harbourfrontcentre.com.

What is TIFA’s refund policy?

If an event is cancelled or postponed, Harbourfront Centre will endeavor to reach all visitors via phone or e-mail to inform them of the cancellation or rescheduled date. A refund for the ticket(s) purchased will be issued. A notice will also be posted on the website and at the venue.

Performance tickets: Please note that all performance ticket sales are final. Ticket upgrades and exchanges, where possible, must be completed at least 24 hours before the performance. Please allow extra time for parking and locating your venue. Latecomers are not guaranteed entrance to all performances as late calls differ by production, and no refunds will be issued. Questions about ticket purchases can be directed to tickets@harbourfrontcentre.com.

I saw an ad with Agnes Ravatn featured, but I don’t see her listed in the schedule. Where can I see her?

Unfortunately, Agnes Ravatn is no longer able to join us for MOTIVE. We apologize for any inconvenience caused by this change.

Digital Events

How do I sign up for access to digital Festival events?

Simply click here and create a free account on our website, or use your existing Harbourfront Centre log-in information, to gain access to digital Festival events. Once you’re logged in to the website, you can freely browse events, and when you see one you like, click the “Register” button. Please note, there may be different instructions for events that do not take place on TIFA’s website, such as Zoom events. In these instances, detailed sign-up instructions will be provided on those event pages.

Please note, digital events during MOTIVE Crime & Mystery Festival are free to watch. Browse digital events here.

How do I view digital events?

Most TIFA digital events will take place directly on our website. After you sign up on the website and register for your event (see above), the video window on the event page will become enabled to play at the scheduled broadcast time. You can quickly find your registered events on your personalized “My Events” page, located in the “My Account” section of the website, which is accessible from the top navigation bar. You will also receive a reminder email with the direct link to the event page approximately 24 hours in advance of the broadcast.

Oops – I missed my event time!

Not to worry, most TIFA events will remain active for all registrants to view for three (3) days after their initial broadcasts, and for ten (10) days for TIFA’s donating Friends and for an unlimited time for TIFA’s Patrons. You may become a Friend or Patron at any time to unlock this extra viewing time. Events that take place on Zoom, or that are produced by third-party partners, are only available to view live (including the poetry slams and masterclasses).

Do I need to sign up and register in order to watch events?

Yes. It is necessary to sign up on the website in order to register for and watch events. Events can only be viewed once you are logged in to the website, and have clicked the “register” button for the event you wish to watch. However, you may explore TIFA’s podcasts and the Small Press Interactive Map without being logged in to the website.

Help! I can’t access my event!

Don’t worry, here’s a checklist to help troubleshoot the problem: 1) Make sure you have signed up for a free online account on the website, and that you are actively signed in. You must have an account in order to register for events, and you must be signed in to watch them. 2) Once you are signed in to your account, ensure you have clicked the “register” button on the event page. The video window will only appear once you have clicked “register”. Still need help? The support team at support@festivalofauthors.ca. is on standby to assist you, Mondays to Fridays between 9am and 5pm ET, plus during events.

My event doesn’t seem to be playing…

Once you are logged in to your TIFA web account, your event should automatically begin playing in the video window at its scheduled start time. If an event is delayed, we will let you know by posting a message in the chat box. If you think the event has started, but your video hasn’t begun to play, try refreshing your webpage (some web browsers require this step). Still need assistance? Type us a message in the event chat box, and a support team member will happy to help.

My video doesn’t have any sound!

The first time you watch an event on our website it might be necessary to adjust the video settings to enable audio. To do this, hover over the video’s toolbar (lower right-hand side of the video) and click the volume setting to un-mute. Need more help? The support team at support@festivalofauthors.ca. is on standby to assist you, Mondays to Fridays between 9am and 5pm ET, plus during events.

Can I watch events from overseas?

Most likely, yes! Digital events are open to everyone around the world, however, access and optimal viewing quality may be limited in areas where internet connections are unstable.

How long will the events be available to view?

Events will begin broadcasting on the website at the date and time listed, and most will stay available to view on-demand for three (3) days. TIFA’s donating Friends can watch events on-demand for ten (10) days, while Patrons will have unlimited access to view. Learn more about donating to become a Friend or Patron here.

Are all the events live?

TIFA presents a large programme with many different types of events, many with unique and complex production considerations, including authors and artists from varying time zones around the world. For that reason, many events will be streamed live, while others will be pre-recorded to accommodate scheduling and editing requirements.

How long are the events?

Most events will be approx. 45-60 min in length.

Are the events accessible for people with hearing impairments?

TIFA is committed to delivering experiences that enable all literature loves to join the conversation. Transcribed English captions will be available for all pre-recorded events, and automatic captions for live events. Automatic captions will be edited within 48 hours of live broadcasts. Where possible, select events will offer ASL interpretation.

Can I ask questions during the events?

Most live interviews (on the website and on Instagram) will feature author Q&A opportunities through a message chat window. Pre-recorded events will not include Q&A segments.

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